monitored alarm system
“Some customers have absolutely said ‘We want to leverage our expertise so we are going to get out of the monitoring business and focus on customer service. ’ But as software becomes more and more the way to do things, you could make the case that SaaS types of services are much more scalable and you don’t need to be so large to have economies of scale. For the moment it
seems that a lot of active central stations are looking to outsource to
wholesale and reapply that cash to grow their RMR business. ”Pam Petrow, Vector Security, also senses change in the wind. “Consumers’ willingness to take on responsibility for some aspects of monitoring will continue to change the industry. Whether it is a DIY with 100 percent self monitoring, or some subset of events the customer self monitors, this will impact the next evolution of monitoring.
